Complaints and reports

Complaints and reports

Here you will find the most frequently asked legal questions regarding complaints and reports. 

There are three specific situations regarding the use of a .dk domain name in which DK Hostmaster is entitled to take a domain name away from a registrant under the Terms and conditions for the right to use a .dk domain name.

They are: 

  1. Typosquatting 
  2. In the event of a clear risk of economic crime 
  3. In the event of clearly illegal actions that violate significant security or public interests.

In all three situations, a number of conditions must be fully met before DK Hostmaster is entitled to intervene in the way in which a domain name is being used. You can find more detailed information here.

The nature of the complaint determines where you can complain about the content of a website. 

  • If a website is being used for fraud or other forms of crime, you must report the site to the police. Click here to see how to file a report on the website of the Danish police.  
  • There are three specific situations in which the Terms and conditions for the right to use a .dk-domain name authorise DK Hostmaster to take a domain name away from the registrant on the basis of how the domain name is used. They are 1. Typosquatting, 2. In the event of a clear risk of economic crime or phishing/malware, and 3. In the event of clearly illegal actions that violate significant security or public interests. You can find more detailed information about this here and about how to send a complaint to DK Hostmaster.
  • A complaint about use of a .dk domain name for Domain Name Warehousing or use inconsistent with Good Domain Name Practice may be brought before the Danish Complaints Board for Domain Names. Read more about the Complaints Board at www.domaeneklager.dk.
  • You can always choose to bring a dispute about website content before the ordinary courts.

You can find more detailed information about your rights of appeal here.

The police are the right authority to investigate online criminal offences such as fraud. This also applies to cases of abuse of personal data on a website and cases of infringement of intellectual property rights, e.g. sale of counterfeit goods.

You can read more about reporting criminal offences and filing a report on the website of the Danish police.

If you have experienced typosquatting, you can complain to DK Hostmaster. Typosquatting refers to the use of a domain name to create confusion with another, almost identical domain name and to redirect users to a completely different website from the one they wanted.

These may be domain names that exploit the fact that users make typographical errors or misspell and interchange words.

A number of conditions must all be met before DK Hostmaster can do anything about a .dk domain name because of typosquatting. You can find more information about typosquatting and the conditions that must be met here.

There are three specific situations in which DK Hostmaster is authorised to take a domain name away from a registrant because of use of the domain name. These cases are described in section 9 of the Terms and conditions for the right to use a .dk domain name.

They are 1. Typosquatting, 2. A clear risk of economic crime or phishing/malware, or 3. Clearly illegal actions that violate significant security or public interests.

In all three situations, a number of conditions must be fully met before DK Hostmaster is entitled to do anything about a domain name. You can find more detailed information here and read about how to send a complaint to DK Hostmaster.

Complaints Board for Domain Names

The Danish Complaints Board for Domain Names handles cases where two parties are in dispute about who has most right to a .dk domain name. This means, for example, that you can complain to the Complaints Board if someone has registered a domain name that infringes your name or trademark rights. You can also complain to the Complaints Board for Domain Names if you think a domain name is being used for Domain Name Warehousing or contrary to Good Domain Name Practice.

Furthermore, you can file an appeal with the Complaints Board for Domain Names against decisions made by DK Hostmaster.

You can find further complaints guidance and more detailed information here.

The police

The police is the right authority to investigate criminal offences such as fraud or other IT-related crime. This means you must report the offence to the police. You will find further details about how to file a report with the police on the website of the Danish police.
 

Yes, you should complain to the Danish Complaints Board for Domain Names, which is authorised to handle this type of case under the Danish Domain Names Act.

Find further details here about how to file a complaint with the Complaints Board for Domain Names.

In the act, Domain Name Warehousing is described as the practice of registering or maintaining the registration of domain names for the sole purpose of resale or rental.

No, DK Hostmaster has no authority to decide whether a .dk domain name that someone else has registered should be transferred to you – not even if you can provide documentation that you have a better claim to the domain name in the form of, for example, registered name or trademark rights.

The Complaints Board for Domain Names is the authority that makes decisions in such cases. You can read more about the Complaints Board for Domain Names on its website www.domaeneklager.dk, where you can also find out how to file a complaint with the Board.

If you think that someone else has registered a .dk domain name so closely resembling your domain name that the right of use should belong to you, you can complain about the registration to the Danish Complaints Board for Domain Names. In your complaint, you can seek to have the domain name deleted or transferred to you. Read more about the Complaints Board at its website www.domaeneklager.dk.

In the event of typosquatting, i.e. when a domain name is being used to create confusion with your domain name, through misspellings or typos that result in users being redirected to another website than yours, you can complain to DK Hostmaster.

If you believe the domain name itself infringes your trademark, brand, etc., and you think you have a better right to the domain name than the person currently registering it, you can complain about the registration to the Danish Complaints Board for Domain Names. In your complaint, you can seek to have the domain name deleted or possibly transferred to you. You can read more about the Complaints Board on its website www.domaeneklager.dk.

If website content infringes your intellectual property rights, e.g. by the sale of counterfeit goods, you must report it to the police. You can read more about reporting criminal offences and file a report on the website of the Danish police.

DK Hostmaster makes decisions pursuant to its Terms and conditions for the right to use a .dk domain name, e.g. about suspending a domain name that has not been renewed by payment of a renewal fee.

If you are dissatisfied with a decision of this nature, you can appeal to the Danish Complaints Board for Domain Names. You must file your appeal with the Complaints Board no later than four weeks from the date on which DK Hostmaster notified you of the decision. Read more about the Complaints Board for Domain Names on its website www.domaeneklager.dk.

You can find more detailed information about where and how to complain about DK Hostmaster here.

If you won a case before the Complaints Board for Domain Names, and a domain name is therefore to be transferred to you, you must notify DK Hostmaster. You can do this by completing and sending an information form to DK Hostmaster, together with a copy of the decision by the Complaints Board for Domain Names.

You can find the information form here. Remember to print out and sign the form before sending it to DK Hostmaster.

You should send the information form and the copy of the decision to DK Hostmaster using the contact form, that you can find below. DK Hostmaster must receive the information form no later than 90 days after the Complaints Board for Domain Names has made its decision in the case.

When DK Hostmaster has received the contact form, it will then email you a transfer request. The transfer will be completed once you have entered into an agreement with DK Hostmaster regarding right to use the domain name, paid the transfer fee and completed DK Hostmaster’s ID check.

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If you have filed a lawsuit in court about the right to a domain name and have won the case so that the domain name must be transferred to you, you must send the court order to DK Hostmaster. Together with the court order, DK Hostmaster must have the correct contact information about you, and therefore you must submit an information form together with the court order.

You will find the information form here. Remember that you must print out the form and sign it before you send it to DK Hostmaster.

Once DK Hostmaster has received the court order and the information form, DK Hostmaster assesses whether the domain name can be transferred on the basis of the court order. If this is the case, you will subsequently per. e-mail receive a request for transfer from DK Hostmaster. The transfer is completed when you have entered into an agreement with DK Hostmaster on the right to use the domain name, paid a fee for the transfer and have completed DK Hostmaster's ID check.

If you have reason to suspect that a registrant’s contact information in the WHOIS database is incorrect, you can report this to DK Hostmaster. In your report you should explain why you think the contact details are incorrect. All such reports will be received by DK Hostmaster, which will assess whether your report is sufficiently well-founded as to warrant further investigation. You will receive confirmation of receipt of your report.

If, after investigating the matter, DK Hostmaster cannot establish the accuracy of the name, address or telephone number provided by the registrant concerned, the registrant’s domain name will be suspended. The domain name will be suspended within 30 days of DK Hostmaster’s receiving your report. Thirty days after suspension of the domain name, the domain name will be deleted.

You can read more detailed information about this reporting system here.

Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible
Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible

Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig.

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