FAQ - Administration

Validation means that DK Hostmaster compares the name and address information provided to DK Hostmaster with the information listed in the Danish National Register of Persons/Companies.

The name and address information of registrants with a Danish address is validated by checking the above-mentioned registers at the time a domain name is created. This way, we are certain that all contact information for our registrants is accurate.

Once your information is validated, you do not have to update your address information anywhere else than in the Danish National Register of Persons/Companies. However, you must still keep your other contact information, such as your e-mail address, up to date.

If you need to change details regarding your domain name, you can do this in our online self-service portal.

For example, you can:

  • Pay your invoices
  • Delete your domain name
  • Update your contact information

If you have questions about using the self-service portal, please refer to the NEED HELP section. 

 

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal. The restoration fee is DKK 125 per domain name.

A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.

You must pay Danish VAT if you are:

  • A person or company residing in Denmark
  • A person residing in an EU country
  • A person or company based outside of the EU

You do not have to pay VAT if you are:

  • A company resident in the EU (except Denmark)

 

Companies within the EU are obliged to ensure that their VAT number (VAT number/company number) is registered with the company’s contact information at DK Hostmaster. This is updated using the self-service portal under the heading “Edit contact information”. Invoicing without Danish VAT requires the registration of a correct VAT number/company number with us.

Please note that if your company has already registered a company number with us and you want to change it, the domain name must be transferred from the old company to the new one. Read more about how to transfer a domain name.

Yes, some providers offer this service. Your provider can request to be the payer of your .dk domain name, when the first registration period expires and the domain name must be renewed (typically after one year). When your provider is the payer, you will not receive an invoice from DK Hostmaster.

If you do not want your provider to pay for your domain name registration, just reject the provider's request and pay the invoice that DK Hostmaster sends to you instead.

 

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal. The restoration fee is DKK 125 per domain name.

If a domain name is not restored within three months of the date of suspension, we delete the domain name.

If you no longer want to use your domain name, you should delete the domain name. You can easily do this in our online self-service portal.

Others will then be able to register the domain name.

Read more about how to delete a domain name.

You must transfer the domain name if you want to give the domain name to another person or re-register it with a different user ID.

Read more about how to transfer a domain name.

 

If you want to change to a different webhotel (name server provider), your domain name must be moved to a different name server.

Contact your new webhotel, who in most cases can transfer the domain name to the correct name servers.

After you have created the domain name by the new provider, you can also change the name servers yourself in our online self-service portal. Read more about how to change a domain name's name server.

 

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