How to complain about DK Hostmaster

How to complain about DK Hostmaster

If you are dissatisfied with a decision made by DIFO and/or DK Hostmaster, you may appeal. This page provides information on how to complain about a decision made by DIFO and/or DK Hostmaster and where to submit your complaint.

Basis in the General Terms and Conditions

DIFO and/or DK Hostmaster make decisions in accordance with DK Hostmaster’s terms of business, our General Terms and Conditions. For example, we may decide to suspend a .dk domain name due to non-payment. We may also apply the special suspension rules outlined in the General Terms and Conditions.

For further details and the exact wording of these suspension rules, see paragraph 8.3.1 of our General Terms and Conditions.

Complaints to the Complaints Board for Domain Names

If you are dissatisfied with a specific decision made by DIFO and/or DK Hostmaster, you may submit a complaint about the decision to the Danish Complaints Board for Domain Names. The complaint must be submitted to the Complaints Board no later than four weeks after you have received notification of the decision. However, you should be aware that a complaint does not have a delaying effect, for example, on a decision to suspend a .dk domain name.

For more information about the Danish Complaints Board for Domain Names, see the Board’s website: www.domaeneklager.dk. You will also find instructions on how to submit a complaint here.

You may, of course, choose to refer the case to the ordinary courts as an alternative to the Complaints Board for Domain Names. The case does not need to be heard by the Complaints Board for Domain Names first. For more information about this, see the Danish courts’ website: www.domstol.dk.

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