How to complain about website content

How to complain about website content

If you wish to complain about the content of a website with a .dk web address, the venue for the complaint will depend on the nature of the case.

Fraud or other criminal offences

The police are the proper authority to investigate criminal offences, such as fraud. This also applies to cases of abuse of personal data on a website. 

For more information about reporting criminal offences to the police, see www.politi.dk.

Infringement of intellectual property rights, e.g. sale of counterfeit goods

If a website with a .dk domain name infringes intellectual property rights, for example by selling counterfeit goods, this must be reported to the State Prosecutor for Serious Economic and International Crime (“SØIK”).

For more information about SØIK, and for contact details, see the Danish Prosecution Service’s website: www.anklagemyndigheden.dk.

Unauthorised use of personal data

Unauthorised use of personal data, or communication of personal data to a third party, can be reported to the Danish Data Inspectorate. For example, a third party may copy a registrant’s contact details from DK Hostmaster’s public WHOIS database and use these for purposes that have not been authorised by the registrant. Similarly, images of an individual may have been used or published on a website without the consent of the person in question.

You will find more information about the Danish Data Inspectorate at their website: www.datatilsynet.dk.

Request for suspension of a .dk domain name

The Danish courts assess the legality of website content. Therefore, as a general rule, DK Hostmaster requires a court order containing a court assessment of the legality of the websites in question in order to delete or transfer a .dk domain name.

However, there are two special suspension rules regarding website content in DK Hostmaster’s General Terms and Conditions which allow DK Hostmaster to suspend and, subsequently, to delete, block or transfer a domain name.

  • Suspension due to risk of confusion. Read more about the terms of this rule, how to submit a complaint, and the criteria that must be met for you to succeed in your complaint.
  • Suspension due to substantial considerations of security and public interest. Read more about the terms of this rule, how to submit a complaint, and the criteria that must be met for you to succeed in your complaint.

Complaints about website content for other reasons

A complaint about use of a .dk domain name, for example content of a website under the .dk domain name, may be brought before the Danish Complaints Board for Domain Names. This is an independent board that specifically processes complaints about registration and use of .dk domain names.

For more information about the Danish Complaints Board for Domain Names, see the Board’s website: www.domaeneklager.dk. You will also find instructions on how to submit a complaint here.

Of course, you are also entitled to bring a dispute about website content under a .dk domain name before the ordinary courts. For more information about this, see the Danish courts’ website: www.domstol.dk.

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