ID check

ID check

You can read the frequently asked questions about identification, how you do it, and why it is important.

ID check is a process in which we verify the contact information and identity of a registrant.

Registrants residing in Denmark must log in to our self-service portal using NemID and then enter their CPR or CVR number.

Please read the complete procedure for ID check of new registrants and the complete procedure for existing registrants.

For registrants with an address outside of Denmark, we perform a risk assessment of the contact information provided in a domain name application. We assess the probability that the contact information is incorrect, and thereby the risk that the domain name application may be associated with cybercrime. A registrant may be asked to submit documentation verifying that the address and identity provided are correct.

For a complete explanation of this procedure, click here.

We check the identity to ensure, that we have the correct identity and correct contact information for the registrants of .dk domains. We do this to prevent improper use of the registrant’s name in connection with cybercrime.

Danish citizens can only use .dk domains with NemID validation.

Everyone who has a .dk domain name, who is resident in Denmark, must associate a NemID with their profile on self-service. The process starts automatically when you log in to self-service.

You cannot be exempted from using NemID in Denmark - you can only be exempt from using digital mail and online self-service in public institutions, but since DK Hostmaster is not a public institution, it does not apply to us.

Read more on NemID's website.
 

Unfortunately, we do not support NemID use on hardware.

If you do not use a NemID code file, key card or app, and can only use NemID on hardware, you should contact our Customer Service, which can initiate an alternative ID check.

You can contact DK Hostmaster’s Customer Service via the form below.

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All Danish associations must associate a NemID with their domain names.

If you have CVR number, you can order an employee certificates or key file at Nets and use it to log in. If you do not have a CVR number, you need to create one. This can be done at virk.dk (Danish only).

After connecting NemID, other members of the association will be able to log on to self-service with the regular DK Hostmaster user ID and password.

For a start, ask whether your financial department has an administrator NemID that you can use. They have to report to SKAT with NemID, so they might have it.

If no one in the company has NemID or key file, you can create an administrator NemID at Nets (Danish only).

If you complete the ID check by logging in with your NemID, you do not have to submit any further documentation.

If you have a reside outside of Denmark, we require identification documents bearing your name and address, e.g. a passport or driving license if you are a physical person.  

For companies, we require documents from utility companies and public authorities bearing the company’s address.

If you reside in Denmark, you log in to our self-service portal, link your NemID to the account and then provide your CVR or CPR number. Please read the complete procedure for ID check of new registrants and the complete procedure for existing registrants.

If you reside outside of Denmark, you will only have to complete the ID check if requested by DK Hostmaster. If you are asked to complete the ID check, you must prove your address and identity by uploading various documents bearing your name and address.

For a complete explanation of this procedure, click here.

Our cooporation with Visma Addo regarding encrypted documentation and ID control.

Therefore, we can ensure you, that email sent from them requesting documentation is perfectly safe and reliable.

If you have moved outside of Denmark, you need to update your contact information to your new address. Even if it is temporary. This way you will not be met by the NemID requirement.

If you have already moved and are unable to log on to your profile because of NemID, you have to contact you customer service that will help you update your address.

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If you have not entered into an agreement on the right to use your .dk domain name directly with your registrar, you will, after reserving the domain name, receive an e-mail from us, in which we ask you to enter into an agreement on the right to use the domain name. You have 4 days to enter into the right of use agreement.

If you do not enter into the right of use agreement within the deadline, the reservation will be canceled. If you have entered into an agreement on the right to use your .dk domain name, you will need to complete an ID check (if required) within 25 days of registering the domain name.

If you do not complete the ID check, the domain name will be terminated again.

Domain names of which you are the registrant will be suspended and then deleted if the documentation you provided was rejected.

If you wish to complain about this, you should send a complaint to the Danish Complaints Board for Domain Names, which you will find on www.domaeneklager.dk.

The deadline for complaints is 14 days from the date on which DK Hostmaster sent notification of the rejection.

When you complete DK Hostmaster’s ID check, we check that the name and address registered for your NemID match the information you gave us when registering the domain name.

If you receive the error message: “Your name does not appear on your NemID” (and you do not have name and address protection in the Danish civil register) you should log in to www.nemid.nu and add your name to your NemID certificate.

If you need help with this, contact NemID support. Once your name is registered on your NemID certificate, you can complete the required ID check.

If you have name and address protection, you may get this error message during the ID check: “Your name does not appear on your NemID”.

If this happens, you should visit your local Citizens’ Service Centre. The Citizens’ Service Centre can help you add your name to your NemID certificate without losing your name and address protection.

During the ID check process, you can opt to enter into a new agreement on the right to use the domain name, so that the domain is registered to the name and address that appear on the NemID you use to log in.

Follow the link in the email you have received about the ID check and follow the on-screen guide.

Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible
Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible

Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig.

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