My domain name

My domain name

Here you will find frequently asked questions about everything from transfers, waiting list, VID service and change of name server etc. 

First, you can seek out alternatives to the domain name using abbreviations or hyphens.

Alternatively, you can sign up on the waiting list for your desired domain name. You can do this by finding the name in the whois database.

When the result appears, you will have the option of registering on a waiting list via our online self-service portal.

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal.

The restoration fee is DKK 125 per domain name. A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.

When you register a domain name, you can use the following characters:

  • All Danish letters. This means that you can use æ, ø and å in your domain name.
  • The letters ö, ä, ü, é and ẞ. 
  • Numbers from 0 to 9. 
  • Hyphen (-). However, a hyphen may not be the first or last character in the domain name.

Please note:

  • Not all internet browsers and e-mail programs can handle domain names with the characters æ, ø, å, ö, ä, ü, é and ẞ. If you wish to use the domain name for an e-mail address you should therefor avoid these characters. However, numbers and hyphens do not cause any problems.
  • A domain name cannot have two leading alphanumeric characters followed by two hyphens, e.g. a2--x6z.dk.

You must transfer the domain name if you want to give the domain name to another person.

Please note, that there is a fee of 60.00 DKK to accept the transfer of a domain name and become the new registrant.

Read more about how to transfer a domain name.
 

You can easily register a domain name by following these three steps:

  1. Check to see if the domain name is available in our whois database.
  2. Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
  3. Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

When transferring name servers for a .dk domain name, you must ensure that the future name servers are set up correctly and registered with DK Hostmaster so that you can use them.

If you receive an error message that the name server has not been registered with DK Hostmaster, you should ask the name server provider to register the name server by following this guide.

Zonemaster

If you get the error “NS records are missing from the name server”, you can use the “Zonemaster” tool to check what the problem is:

After you have run the test under “Pre-delegated domain name”, you will be told which setting errors are preventing you from changing name servers.
You can copy the link that appears on the page and send it to your name server provider so they can resolve the error.

If the error is due to incorrect configuration of the name server or to a server that has not been registered with DK Hostmaster, this is unfortunately not an issue that our Customer Service can help with. This is something only the name server provider can remedy.

When you are number one on the waiting list, you will receive an email from us containing a unique token and a deadline for registering the domain name. To register the domain name, you must apply to the registrar with which you want to register the domain name.

During the application process, you will need to give the registrar the token you have received from us. You can see a list of .dk domain name registrars here.

If you no longer want to use your domain name, you should delete the domain name. You can easily do this in our online self-service portal.

Others will then be able to register the domain name.

Read more about how to delete a domain name.

If you want to change to a different webhotel (name server provider), your domain name must be moved to a different name server.

Contact your new webhotel, who in most cases can transfer the domain name to the correct name servers.

After you have created the domain name by the new provider, you can also change the name servers yourself in our online self-service portal. Read more about how to change a domain name's name server.

If you need to change details regarding your domain name, you can do this in our online self-service portal.

For example, you can:

  • Pay your invoices
  • Cancel your domain name registration
  • Update your contact information

DK Hostmaster is the administrator of all Danish domain names.

Our three most important tasks are to:

  • Maintain a database of all .dk domain names
  • Ensure the reliable operation of the Danish part of DNS
  • Works to strengthen the security on the Internet, so that everyone can have confidence in the .dk-domains

DK Hostmaster is a private company owned by the Dansk Internet Forum (DIFO). All Danish domain names are a public resource. The task of administering these domain names is outsourced to DK Hostmaster and DIFO until 2021. Our business does not aim to generate profits for any shareholders. DIFO, on behalf of the Danish internet community, is a guarantee for secure, fair and affordable access to the internet.

If you delete your domain name before the end of the registration period, you can get the remaining period fee refunded if:

  • Your registration period is longer than 1 year (2, 3 or 10 years)
  • Your registration period has not yet begun

If the registration period has begun, there will be a 5-month period where the fee can not be refunded. If the period has not yet begun, the entire amount will be refunded.

You will receive an email from DK Hostmaster if you can have a period fee refunded. In the email you will be asked to log in to our self-service with username and password. Here you can enter your bank details.

It costs DKK 60 per year including VAT to have a .dk domain name.

This fee covers the costs of DK Hostmaster in connection with maintaining a database of all Danish domain names and upholding the Danish part of the internet’s infrastructure (DNS).

Read more about domain name administration.

Read more about DNS.

If you do not pay the domain fee for your domain name (DKK 60 per year), we will suspend the domain name. This means that your website or e-mail address will not work because we have taken it out of the .dk zone.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal. The restoration fee is DKK 125 per domain name.

A domain name can be suspended for 30 days. If it is not restored within 30 days, we delete the registration of the domain name.

Read more about suspension.

Domain names can by principal not be owned by anyone. Domain names ending in .dk are seen as a public resource.

Therefore, when you register a domain name, you do not own the domain name. But if you pay your domain fee of DKK 60 annually, you retain the right to use the domain
name.

In the event of non-compliance with the agreement with DK Hostmaster, we can suspend your domain name and ultimately delete your registration, after which time others will be able to register the name.

Whois is a common term for domain name searches on the internet and refers to the question “Who is?”

DK Hostmaster administers a database of all .dk domain names and therefore provides a whois service for Danish domain names.

A search in our database returns information on the domain name’s:

  • Availability status
  • Date of registration
  • Name, address and user ID of the registrant
  • Name servers

If you have name and address protection in the Danish National Register of Persons, you will also be anonymous in the whois database.

DNS is short for Domain Name System. The system translates domain names into the internet’s IP addresses via name servers.

Every location on the internet has a numerical code called an IP address. The IP address enables computers to find a specific location on the internet. Since this numerical code is difficult to remember, it is given a name. This name is the domain name.

In other words, DNS is kind of like a telephone book, where the IP address the telephone number and the domain name is the person you are calling.

DNSSEC is an extra security service that you can assign to your domain name.

By choosing DNSSEC, you can be sure that the right page is shown when using links to your website and when the direct URL is used.

Read more about DNSSEC here.

VID stands for Very Important Domain name. Our VID-service protects your domain name from security breaches, oversights, and human error.

You can assign up to three VID contacts (for instance, a marketing manager, security manager or head of legal) who have to approve important actions regarding the domain name and who will be informed of less important actions. These three people have equal status and serve as an extra safeguard.

Read more about our VID-service here.

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Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible

Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig.

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