My domain name
Here you will find frequently asked questions about everything from transfers, waiting list, VID service and change of name server etc.
If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.
You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal.
The restoration fee is DKK 125 per domain name. A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.
You must transfer the domain name if you want to give it to another person.
Please note, that you cannot transfer the domain if there is an unpaid invoice on the domain name. Please pay the invoice and then you can transfer the domain name.
There is a fee of 60.00 DKK to accept the transfer of a domain name and become the new registrant. When you have transferred the domain name you no longer have the right to use it.
Step 1
Choose "Transfer to new registrant" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to transfer more than one domain name, you can find it under "Manage multiple domain names" at the bottom of the screen.
Step 2
Enter the user ID of the person or company you wish to transfer the domain name to.
If you know the user ID of the person or company you wish to transfer to, choose "Request a known user". If you do not know the user ID of the person or company, you wish to transfer to, choose "Request an unknown user / new user". Press CONTINUE.
Step 3
Make sure you entered the correct information and press CONFIRM.
The new registrant of the domain names will receive a request by e-mail to accept the transfer. The transfer will not be carried out until the new registrant has accepted and paid.
PLEASE NOTE! If you are only proxy of the domain name the current registrant must confirm the transfer of the domain name before it can be carried out. The current registrant will receive a request by email. Once the current registrant has confirmed that the transfer may be carried out the future registrant will receive an email with a request to accept the transfer. When the future registrant has accepted the transfer it will be carried out.
If you want to cancel the right to use a .dk domain name, you must do so via the self-service portal on DK Hostmaster’s website, se below how.
Once you have cancelled the domain name, it will be suspended on the date from which you wish the cancellation to apply. The domain name is deleted after 30 days’ suspension.
Please note, that the cancellation is associated with a fee. See the current price in our price list.
- If the cancellation fee exceeds a possible receivable, the remaining cancellation fee does not have to be paid.
- If you have received an invoice for the domain name you want to cancel, you do not need to pay it.
When you cancel the registration of a domain name, it will afterwards be free to register for others.
Step 1
Choose "Cancel domain name" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to cancel more than one domain name, you can find it under "Manage multiple domain names" in the bottom of the screen.
Step 2
Select the date you wish the domain name to be cancelled. Press CONTINUE.
Step 3
Choose CONFIRM to cancel the domain name.
PLEASE NOTE! If you are only the proxy of the domain name, the registrant must confirm the cancellation of the domain name before it can be carried out. The registrant will receive a request pr. email.
If you want to change to a different webhotel (name server provider), your domain name must be moved to a different name server.
Contact your new webhotel, who in most cases can transfer the domain name to the correct name servers.
After you have created the domain name by the new provider, you can also change the name servers yourself in our online self-service portal. Se below how:
Step 1
Find your domain in the list of domain names and select.
Step 2
Choose "Change name servers" in the menu to the right under "Manage domain name".
Step 3
Enter the name of one of the name servers you wish to change to. Press CONTINUE.
Step 4
Make sure you entered the correct information and press CONFIRM.
When transferring name servers for a .dk domain name, you must ensure that the future name servers are set up correctly and registered with DK Hostmaster so that you can use them.
If you receive an error message that the name server has not been registered with DK Hostmaster, you should ask the name server provider to register the name server by following this guide.
Zonemaster
If you get the error “NS records are missing from the name server”, you can use the “Zonemaster” tool to check what the problem is:
After you have run the test under “Pre-delegated domain name”, you will be told which setting errors are preventing you from changing name servers.
You can copy the link that appears on the page and send it to your name server provider so they can resolve the error.
If the error is due to incorrect configuration of the name server or to a server that has not been registered with DK Hostmaster, this is unfortunately not an issue that our Customer Service can help with. This is something only the name server provider can remedy.
You can easily register a domain name by following these three steps:
- Check to see if the domain name is available in our whois database.
- Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
- Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.
The domain name is now ready to use.
It costs DKK 60 per year including VAT to have a .dk domain name.
This fee covers the costs of DK Hostmaster in connection with maintaining a database of all Danish domain names and upholding the Danish part of the internet’s infrastructure (DNS).
When you are number one on the waiting list, you will receive an email from us containing a unique token and a deadline for registering the domain name. To register the domain name, you must apply to the registrar with which you want to register the domain name.
During the application process, you will need to give the registrar the token you have received from us. You can see a list of .dk domain name registrars here.
First, you can seek out alternatives to the domain name using abbreviations or hyphens.
Alternatively, you can sign up on the waiting list for your desired domain name. You can do this by finding the name in the whois database.
When the result appears, you will have the option of registering on a waiting list via our online self-service portal.
If you need to change details regarding your domain name, you can do this in our online self-service portal.
For example, you can:
- Pay your invoices
- Cancel your domain name registration
- Update your contact information
DK Hostmaster is the administrator of all Danish domain names.
Our three most important tasks are to:
- Maintain a database of all .dk domain names
- Ensure the reliable operation of the Danish part of DNS
- Works to strengthen the security on the Internet, so that everyone can have confidence in the .dk-domains
DK Hostmaster is a private company owned by the Dansk Internet Forum (DIFO). All Danish domain names are a public resource. The task of administering these domain names is outsourced to DK Hostmaster and DIFO. Our business does not aim to generate profits for any shareholders. DIFO, on behalf of the Danish internet community, is a guarantee for secure, fair and affordable access to the internet.
A .dk domain name that is registered to a registrant that has filed for bankruptcy is considered an asset of the bankruptcy estate.
If the domain name is to be transferred to another registrant or simply deleted, the liquidator of the bankruptcy estate must send us the liquidator’s certificate of bankruptcy as well as their email address. The documentation can be submitted here via our contact form, which you can find below this FAQ.
When we have received the correct documentation, we register the liquidator’s email address as the contact for the domain name, and the liquidator can then manage the domain name via the self-service portal our website.
Until the domain name has been transferred to another person or been deleted, the liquidator acts as registrant on behalf of the estate in bankruptcy.
