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Frequently asked questions about registration, changing your contact information, or problems with your password or user ID.
Did you forget your log-in information?
You can find your user ID by clicking here.
You can find your password by clicking here.
When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.
If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.
If the registrant for one or more domain names has passed away, only the deceased's heir can gain access to manage (transfer or delete) the domain name.
To access this, the heir must submit a probate certificate.
If there are more than one heir, a power of attorney must be submitted from them, giving the desired heir the right to administer the right to use the domain name.
This must be submitted via our contact form which can be found here:
Use “My profile” and the subject “Bankruptcy/estate”
You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.
Read more about name and address protection at borger.dk.
Read more about, who can see your information here.
If you no longer have a role associated with your user ID (e.g. registrant, proxy or billing contact) and owe DK Hostmaster no money, your user ID will automatically be deleted after 45 days.
If your domain name is registered to a discontinued company / VAT number, the domain name must be transferred to an active company or a private individual.
If you have previously performed an ID check, you can log in to our self-service and initiate the transfer.
If you do not have the opportunity to log in to DK Hostmaster's self-service, you must contact our customer service via the contact form, which you will find below.
If you need to change details regarding your domain name, you can do this in our online self-service portal.
For example, you can:
- Pay your invoices
- Cancel your domain name registration
- Update your contact information
If your NemID is linked to several user IDs, you can log in to our self-service portal with your NemID.
Once you have logged in, you can switch between the user IDs that you want to manage at the top right-hand corner of the screen.
If a .dk domain is registered to a deceased person, it can only be transferred to the late registrant’s heirs or be deleted on the written request of the heirs.
In this case, we ask the heirs to submit a probate court certificate and any powers of attorney in respect of probate and private administration of estate.
As well as the information set out in the probate court certificate, we also need the email address of the heir who is to take over the right to the domain name.
The documentation can be submitted here via our contact form below.
When we have received the correct documentation, the heir becomes the registrant, and we enter their email address as the contact for the domain name. The domain name can then be managed (e.g. transferred or deleted) on our self-service portal.
Yes, as a Danish registrant, you must be able to provide proof of your association with an address in Denmark.
All registrants of .dk domain names are required to complete an ID check and provide correct contact details (name, address, telephone number and email address). You cannot register a .dk domain name without providing correct contact information.
