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Frequently asked questions about registration, changing your contact information, or problems with your password or user ID.

You can see a complete list of all approved registrars.

A registrar is a company that reports the registration of a domain name to DK Hostmaster.

To become an approved registrar, a company must be approved by DK Hostmaster and ensure name service for the domain name on at least two name servers.

A registrar is a company that reports the registration of a domain name to DK Hostmaster.

To become an approved registrar, a company must be approved by DK Hostmaster and ensure name service for the domain name on at least two name servers.

First, you can seek out alternatives to the domain name using abbreviations or hyphens.

Alternatively, you can sign up on the waiting list for your desired domain name. You can do this by finding the name in the whois database.

When the result appears, you will have the option of registering on a waiting list via our online self-service portal.

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal.

The restoration fee is DKK 125 per domain name. A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.

When you register a domain name, you can use the following characters:

  • All Danish letters. This means that you can use æ, ø and å in your domain name.
  • The letters ö, ä, ü, é and ẞ. 
  • Numbers from 0 to 9. 
  • Hyphen (-). However, a hyphen may not be the first or last character in the domain name.

Please note:

  • Not all internet browsers and e-mail programs can handle domain names with the characters æ, ø, å, ö, ä, ü, é and ẞ. If you wish to use the domain name for an e-mail address you should therefor avoid these characters. However, numbers and hyphens do not cause any problems.
  • A domain name cannot have two leading alphanumeric characters followed by two hyphens, e.g. a2--x6z.dk.

You can easily register a domain name by following these three steps:

  1. Check to see if the domain name is available in our whois database.
  2. Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
  3. Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

Yes, as a Danish registrant, you must be able to provide proof of your association with an address in Denmark.

All registrants of .dk domain names are required to complete an ID check and provide correct contact details (name, address, telephone number and email address). You cannot register a .dk domain name without providing correct contact information.

When you are number one on the waiting list, you will receive an email from us containing a unique token and a deadline for registering the domain name. To register the domain name, you must apply to the registrar with which you want to register the domain name.

During the application process, you will need to give the registrar the token you have received from us. You can see a list of .dk domain name registrars here.

If your domain name is registered to a discontinued company / VAT number, the domain name must be transferred to an active company or a private individual.

If you have previously performed an ID check, you can log in to our self-service and initiate the transfer.

If you do not have the opportunity to log in to DK Hostmaster's self-service, you must contact our customer service via the contact form, which you will find below.

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If you no longer have a role associated with your user ID (e.g. registrant, proxy or billing contact) and owe DK Hostmaster no money, your user ID will automatically be deleted after 45 days.

DK Hostmaster is the administrator of all Danish domain names.

Our three most important tasks are to:

  • Maintain a database of all .dk domain names
  • Ensure the reliable operation of the Danish part of DNS
  • Works to strengthen the security on the Internet, so that everyone can have confidence in the .dk-domains

DK Hostmaster is a private company owned by the Dansk Internet Forum (DIFO). All Danish domain names are a public resource. The task of administering these domain names is outsourced to DK Hostmaster and DIFO until 2021. Our business does not aim to generate profits for any shareholders. DIFO, on behalf of the Danish internet community, is a guarantee for secure, fair and affordable access to the internet.

If your NemID is linked to several user IDs, you can log in to our self-service portal with your NemID.

Once you have logged in, you can switch between the user IDs that you want to manage at the top right-hand corner of the screen.

NEMID tilknyttet flere forskellige brugere
NEMID tilknyttet flere forskellige brugere

When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.

If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.

You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.

Read more about name and address protection at borger.dk.

Read more about, who can see your information here.

A .dk domain name that is registered to a registrant that has filed for bankruptcy is considered an asset of the bankruptcy estate.

If the domain name is to be transferred to another registrant or simply deleted, the liquidator of the bankruptcy estate must send us the liquidator’s certificate of bankruptcy as well as their email address. The documentation can be submitted here via our contact form, which you can find below this FAQ.

When we have received the correct documentation, we register the liquidator’s email address as the contact for the domain name, and the liquidator can then manage the domain name via the self-service portal our website.

Until the domain name has been transferred to another person or been deleted, the liquidator acts as registrant on behalf of the estate in bankruptcy.

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If a .dk domain is registered to a deceased person, it can only be transferred to the late registrant’s heirs or be deleted on the written request of the heirs.

In this case, we ask the heirs to submit a probate court certificate and any powers of attorney in respect of probate and private administration of estate.

As well as the information set out in the probate court certificate, we also need the email address of the heir who is to take over the right to the domain name.

The documentation can be submitted here via our contact form below.

When we have received the correct documentation, the heir becomes the registrant, and we enter their email address as the contact for the domain name. The domain name can then be managed (e.g. transferred or deleted) on our self-service portal.

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Fri 9:00 - 14:00
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Did you forget your log-in information?

You can find your user ID by clicking here.

You can find your password by clicking here.

Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible
Are you still in need of support?
Support
CALL
+45 33 64 60 60
Mon-Thu 9:00 - 15:00
Fri 9:00 - 14:00
WRITE
We'll get back to you as soon as possible

Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig.

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