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Frequently asked questions about registration, changing your contact information, or problems with your password or user ID.

Did you forget your log-in information?

You can find your user ID by clicking here.

You can find your password by clicking here.

When you register a new .dk domain name, you can inform your registrar about the user ID you already have. If you do not inform the registrar, a new user ID will automatically be created every time you register a new .dk domain name.

If you have several user IDs registered with exactly the same contact details, you can merge these into a single user ID on our self-service portal.

You must contact the Danish National Register of Persons (Folkeregistret) and apply for name and address protection in the register of persons. Once you have name and address protection, you will also be hidden in the whois database.

Read more about name and address protection at borger.dk.

Read more about, who can see your information here.

If you no longer have a role associated with your user ID (e.g. registrant, proxy or billing contact) and owe DK Hostmaster no money, your user ID will automatically be deleted after 45 days.

If your domain name is registered to a discontinued company / VAT number, the domain name must be transferred to an active company or a private individual.

If you have previously performed an ID check, you can log in to our self-service and initiate the transfer.

If you do not have the opportunity to log in to DK Hostmaster's self-service, you must contact our customer service via the contact form, which you will find below.

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If you need to change details regarding your domain name, you can do this in our online self-service portal.

For example, you can:

  • Pay your invoices
  • Cancel your domain name registration
  • Update your contact information

If your NemID is linked to several user IDs, you can log in to our self-service portal with your NemID.

Once you have logged in, you can switch between the user IDs that you want to manage at the top right-hand corner of the screen.

NEMID tilknyttet flere forskellige brugere
NEMID tilknyttet flere forskellige brugere

If a .dk domain is registered to a deceased person, it can only be transferred to the late registrant’s heirs or be deleted on the written request of the heirs.

In this case, we ask the heirs to submit a probate court certificate and any powers of attorney in respect of probate and private administration of estate.

As well as the information set out in the probate court certificate, we also need the email address of the heir who is to take over the right to the domain name.

The documentation can be submitted here via our contact form below.

When we have received the correct documentation, the heir becomes the registrant, and we enter their email address as the contact for the domain name. The domain name can then be managed (e.g. transferred or deleted) on our self-service portal.

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Yes, as a Danish registrant, you must be able to provide proof of your association with an address in Denmark.

All registrants of .dk domain names are required to complete an ID check and provide correct contact details (name, address, telephone number and email address). You cannot register a .dk domain name without providing correct contact information.

Registrant

When you purchase a .dk domain name, you become the registrant of the domain name. You have entered into an agreement with DK Hostmaster and you therefore have the right to use the domain name. As long as you pay your domain fee in time, you retain the right to use the domain name. As the registrant, you can make all changes regarding the domain name in our online self-service portal.

Proxy

The registrant can authorise another person or company to manage the domain name. This role is called proxy; the person or company assigned as proxy will be assigned a separate user ID. Some actions initiated by a proxy must be approved by the registrant before they are carried out. This includes transfer and deletion of a domain name.

Billing contact

The registrant can assign another person or company as responsible for payment for the domain name. This role is called billing contact; the person or company assigned as billing contact will receive a separate user ID. The only action the billing contact is authorised to perform is to pay for the domain name.

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Support
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+45 33 64 60 60
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Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig. Her kan du finde teknisk information og formularer, som er relevant i arbejdet som registrator eller navneserveransvarlig.

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