Error in direct debit service (Betalingsservice) invoice

We have updated our systems and we have, for the first time from this, sent your invoice via direct debit service (Betalingsservice) with payment on January 3, 2022.

Unfortunately, we have identified errors, which means that we have charged too much. In some cases, we charge for the same domain multiple times. We are aware of the error but can, due to technical limitations in the systems, not correct the error before charging you.

We are working to correct the error and will automatically return the money to you via direct debit service as soon as possible. When this has happened, you will receive an e-mail from us, and it will appear on your overview from direct debit service.

If you want a refund immediately, you can contact customer service via our contact form. Here you select "Payment" and then "Payment / receivables". 

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