Customer service
Find answers to the most frequently asked questions and our contact information.
We corporate with Visma Addo about documentation and ID control as they are the best to get documents encrypted.
Therefore, we send email requests about documentation via them and that is perfectly secure.
The WHOIS database contains details about registrants, proxys, name servers, domain name creation date etc. Find publicly available data here.
You must contact us if you need data that is not publicly available, for example for a legal dispute.
Everyone who has a .dk domain name and who is resident in Denmark, must associate a NemID with their profile on self-service. Go to Nets go get NemID.
My company does not have NemID
For a start, ask whether your financial department has an administrator NemID that you can use. They have to report to SKAT with NemID, so they might have it. Or else create an administrator NemID at Nets.
My association does not have NemID
If you have CVR number, you can order an employee certificates at Nets and use it to log in. If you do not have a CVR number, the person who registered the domain name must use his NemID to complete the identification process.
DK Hostmaster invoice: Pay the invoice we sent to your email address
Self-service: Log in to our self-service portal and pay your invoice
Betalingsservice (BS – payment service): Subscribe the invoice to Betalingsservice and pay automatically
Via provider: Pay your domain name via your provider. It is not an option by all providers. Check with your provider – not with DK Hostmaster – if they offer this service. Read more
Please notice, it is not possible to pay in cash at DK Hostmaster's office.
If you have received a warning from DK Hostmaster, it's because you haven't paid your invoice on time.
To avoid a suspension of your domain name you must pay your invoice as soon as possible - lastest 14 days after the warning date.
You can pay your invoice directly in our self-service.
