Customer service

Customer service

Customer service
Do you need help?

Find answers to the most frequently asked questions and our contact information.

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Issues with NemID?
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KS Suspenderet domænenavn?

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Has your domain name been suspended?

If you have not paid your invoice to DK Hostmaster, we have suspended your domain name.

You get your domain name up and running again fast and easily by paying your invoice at our online self-service. Choose the tap INVOICE & PAYMENT, and pay your invoice + the restoration fee with a credit card. The restoration fee is 125 DKK. Within a few hours your domain name will be active again.

If you pay via online banking, it might take two or more bank days, before the domain name is active again. 

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Re open your domain
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Need help to self service?
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Do you need data about a domain name?

The WHOIS database contains details about registrants, proxys, name servers, domain name creation date etc. Find publicly available data here.

You must contact us if you need data that is not publicly available, for example for a legal dispute.

Operational status

No operational issues No operational issues
i Customer service is open
When are we busy?
                        09:00    10:00    11:00    12:00    13:00    14:00    15:00
Monday                                                                                
Tuesday                            
Wednesday                            
Thursday                            
Friday                            
  Long waiting time to be expected
  Waiting time may occour
  Most likely no waiting time

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Contact our customer service
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Did you receive a warning?

If you have received a warning from DK Hostmaster, it's because you haven't paid your invoice on time.

To avoid a suspension of your domain name you must pay your invoice as soon as possible - lastest 14 days after the warning date.

You can pay your invoice directly in our self-service.

Sådan registrerer du et domænenavn - free content box

How to register a domain name
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Find available domain name
Check to see if the domain name is available in our whois database
Register the domain name
Register the domain name through one of our domain name providers
confirm
Activate the domain name in our online self-service

 

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