Guides for self-service
Find guides for our self-service here.
You must transfer the domain name if you want to give it to another person.
Please note, that you cannot transfer the domain if there is an unpaid invoice on the domain name. Please pay the invoice and then you can transfer the domain name.
There is a fee of 70.00 DKK to accept the transfer of a domain name and become the new registrant. When you have transferred the domain name you no longer have the right to use it.
Step 1
Choose "Transfer to new registrant" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to transfer more than one domain name, you can find it under "Manage multiple domain names" at the bottom of the screen.
Step 2
Enter the user ID of the person or company you wish to transfer the domain name to.
If you know the user ID of the person or company you wish to transfer to, choose "Request a known user". If you do not know the user ID of the person or company, you wish to transfer to, choose "Request an unknown user / new user". Press CONTINUE.
Step 3
Make sure you entered the correct information and press CONFIRM.
The new registrant of the domain names will receive a request by e-mail to accept the transfer. The transfer will not be carried out until the new registrant has accepted and paid.
PLEASE NOTE! If you are only proxy of the domain name the current registrant must confirm the transfer of the domain name before it can be carried out. The current registrant will receive a request by email. Once the current registrant has confirmed that the transfer may be carried out the future registrant will receive an email with a request to accept the transfer. When the future registrant has accepted the transfer it will be carried out.
If you want to cancel the right to use a .dk domain name, you must do so via the self-service portal on DK Hostmaster’s website, se below how.
Once you have cancelled the domain name, it will be suspended on the date from which you wish the cancellation to apply. The domain name is deleted after 30 days’ suspension.
Please note, that the cancellation is associated with a fee. See the current price in our price list.
- If the cancellation fee exceeds a possible receivable, the remaining cancellation fee does not have to be paid.
- If you have received an invoice for the domain name you want to cancel, you do not need to pay it.
When you cancel the registration of a domain name, it will afterwards be free to register for others.
Step 1
Choose "Cancel domain name" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to cancel more than one domain name, you can find it under "Manage multiple domain names" in the bottom of the screen.
Step 2
Select the date you wish the domain name to be cancelled. Press CONTINUE.
Step 3
Choose CONFIRM to cancel the domain name.
PLEASE NOTE! If you are only the proxy of the domain name, the registrant must confirm the cancellation of the domain name before it can be carried out. The registrant will receive a request pr. email.
If you want to change to a different webhotel (name server provider), your domain name must be moved to a different name server.
Contact your new webhotel, who in most cases can transfer the domain name to the correct name servers.
After you have created the domain name by the new provider, you can also change the name servers yourself in our online self-service portal. Se below how:
Step 1
Find your domain in the list of domain names and select.
Step 2
Choose "Change name servers" in the menu to the right under "Manage domain name".
Step 3
Enter the name of one of the name servers you wish to change to. Press CONTINUE.
Step 4
Make sure you entered the correct information and press CONFIRM.
If you wish to edit the contact information related to your user ID please use the section "MY PROFILE" in our self-service.
Step 1
Select "MY PROFILE" in the upper right corner of our self-service.
Step 2
Press the button "Edit" below the specific section to change the address, phone number or email address.
Step 3
If you edit your email address you must confirm the change via a link we send to the new email address. The title of the email is "Confirm update of primary email address" or "Confirm update of secondary email address".
PLEASE NOTE! If you cannot edit your address on our self-service is it because your contact information is locked and validated towards the Danish CVR- or CPR-register. If you move, we automatically update your address. If your address is not correct in our system, you must therefore change it in the CVR- or CPR-register.
If you wish to change the name or company name you must transfer the domain name. You can see a guide under "How do I transfer a domain name?".
Når du logger ind i .dk-selvbetjeningen, kan du tilknytte dit MitID til dit DK Hostmaster login. Når du har gjort dette, kan du fremover logge ind på selvbetjeningen med dit MitID.
Trin 1
Vælg fanen ”Log på med MitID / NemID” og vælg ”Log på med MitID”.
Trin 2
Log på med dit MitID-brugernavn og din MitID-app.
Trin 3
Log på med dit DK Hostmaster bruger-id og selvvalgt kode.
Afhængigt af om, der er gennemført en ID-kontrol i forvejen, eller det ikke er påkrævet at gennemføre ID-kontrol, er der tre forskellige veje.
- Trin 4A, hvis det er påkrævet at gennemføre en ID-kontrol.
- Trin 4B - 5, hvis du allerede har gennemført en ID-kontrol.
- Trin 5, hvis det ikke er påkrævet at gennemføre en ID-kontrol, og du kun vil tilknytte dit MitID til dit DK Hostmaster bruger-id.
Trin 4A
Hvis det er påkrævet, at du skal gennemføre en ID-kontrol, men du ikke har gennemført den endnu, bliver du sendt til ID-kontrol. Der skal du logge på med MitID igen, og du skal også angive CPR-nummer. Vælg ”LOG PÅ MED MitID og CPR”.
Gennemfør ID-kontrol og bekræft at dine oplysninger er korrekte. Herefter er dit MitID tilknyttet til dit bruger-id, og det kan bruges til at logge på .dk-selvbetjening.
Trin 4B
Hvis du allerede har gennemført en ID-kontrol, skal du logge på med MitID igen og angive dit CPR-nummer.
Trin 4B - 2
Log på med dit MitID igen.
Trin 4B - 3
Angiv dit CPR-nummer.
Trin 5
Bekræft tilknytning af MitID.
